The Customer Service Representative I provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.
Requirements Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales. Maintains strong product and sales knowledge and champions core service values. Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customers financial needs are met. Responsible for meeting or exceeding specific individual sales goals. Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Generally resolves problems independently, escalating more difficult issues to supervisors. Performs a broad range of tasks of varying complexity and scope. Cross-sell products to provide multi-services for Customers and makes referrals to partners. Must be eligible for employment under regulatory standards applicable to the position.
Qualifications High School Diploma or equivalent experience. 1-2 Years of related experience. Sales skills with the ability to influence Customers. Strong Customer Service skills. Good written and verbal communication skills. Teller experience helpful. Effective problem solving skills. Ability to schedule and prioritize work. Complete Core Training Requirements and on the job training requirements. Basic knowledge of Excel and Word. Completes online regulatory training requirements. Notary License preferred.
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at ...@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
Associated topics: client, collection analyst, counselor, loan originator, loan review, mortgage loan, mortgage loan officer, personal banker iv, sale, sell