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*This is a 2nd shift role, 3:00 pm-12:00 midnight, Sunday thru Thursday*

Prestigious Global Financial Institution is currently seeking a 2nd shift Financial Markets Support Engineer. Candidate will provide first level and support and resolving customer issues related to APIs, trading and features/function. Candidate will provide timely and professional outbound communications servicing the Trade Desk email queues and providing customer phone support.


API Certification testing
Logical port creation and modification of default settings
Provisioning internal/external user web tool access
Testing/understanding changes to systems and functionality prior to deployment
Trading Support
Support sales team with data/order type behavior requests
Service manual Cancel Order from TPHs
Futures Settlement Price Verification
Service and Support Block Trade and ECRPs
Trade reviews
Voluntary price adjustment management
Clearing/trade bust/adjust support
Data mining and research
Operational System Monitoring
Perform daily system startup/shutdown checks
Monitor exchange systems and keep dashboards green
Futures Audit Logs queue (automated procedural tracking system)
Auction/Rotation monitoring
Futures Product Management (ie creation, maintenance, replacement, validation, and de-listings of new products as well as complex instruments)
Ad hoc project assignments


Equivalent of Bachelor's degree or higher
Ability to work Sunday-Thursday, 3:00 PM to 12:00 AM CT.
Ability participate in weekend testing as required
Two to five years' experience in a securities related or technical support position
Proficiency in Windows and Linux desired
Strong troubleshooting, problem-solving and customer service skills
Vigorous desire to learn trade technology and to be an Futures SME
Ability to work well in a dynamic team oriented environment
Excellent written and verbal communication skills

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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