We offer a competitive benefits package that includes health, dental, life, and long-term-disability insurance. In addition, we offer generous amounts of vacation and holiday time, as well as a tuition remission policy that enables employees to expand their knowledge and skills.Job Description:The Associate Director of Financial Aid is fully responsible for the day-to-day operations of all financial aid related activities and provides strong leadership, guidance and training to a team of two Assistant Directors involved in the coordination and management of various financial aid tasks and programs.Essential Functions:Direct all application, verification, awarding and quality control functions for adult undergraduate and graduate student populations.Assist in the development and implementation of office policies and procedures for awarding financial aid based on federal, state and university regulations and guidelines to ensure full compliance.Package financial aid for adult undergraduate and graduate students, resolve awarding and over awarding issues and process Financial Aid Award Letters.Review award revisions and process corresponding Revised Award Letters.Process all Federal returns (Stafford, Parent PLUS, Graduate PLUS and Pell Grants) due to enrollment revisions, withdrawals, returned refund checks or issued NA grades.Develop and maintain financial aid policies and procedures for adult undergraduate and graduate on-campus, online and off-campus programs, including special programs such as Urban Environmental Leadership, Urban Teacher Center, Citizen Schools, Collaborative Schools, the Elementary Education Urban Initiative, the Israel Extension Program, the LC online management and psychology programs, the Learning Community Bachelor's program, Master of Fine Arts (creative writing and visual arts) as well as certificate, C.A.G.S. and the PhD Ed Leadership, PhD Ed Studies and PhD Expressive Therapies low-residency programs.Remain current in federal financial aid policy and changing regulations, federal and state programs, Lesley University policies, procedures and new program initiatives and the industry's best practices for customer service.Oversee the financial aid counseling to adult undergraduate and graduate students.Work closely with members of the Adult Undergraduate and Graduate Admissions Offices.Work closely with GSASS and SOE Deans, program coordinators, division directors and faculty members regarding new programs, changes in existing programs and student orientations within those specific programs.Serve on the Appeals Committee.Serve on the Program Development and Operations Group as the financial aid liaison to identify new programs and issues in the larger community as it relates to operations, craft strategies to respond to new programs, and resolve outstanding issues.Represent the Financial Aid Office and Lesley University at Open Houses, Orientations and various program information meetings. Create and deliver presentations as needed.Respond to new cohort groups as they are approved by establishing loan periods and disbursement dates, creating attendance patterns, adding packaging rules and determining the amount of financial aid necessary to cover tuition costs and loan fees.Develop and maintain financial aid publications.Post funds on students' accounts as received from AmeriCorps Grants, Dividends and Graduate Merit Scholarships.Evaluate and make recommendations for new technologies as appropriate.Assist with system set-up for each award year by evaluating current budget components for individual programs, reviewing new ISIR comment codes and making recommendations for communication tracks.During system set-up for each award year, establish loan periods and disbursement dates, create attendance patterns, add packaging rules and determine the amount of financial aid necessary to cover tuition costs and loan fees for the upcoming academic year.Supervise two Assistant Directors of Financial Aid, and seasonal temporary help. Develop and train financial aid staff, along with others on the Student Administrative Services team concerning financial aid matters.Evaluate performance of seven financial aid staff. Make decisions and recommendations concerning hiring, firing and promotions.Perform other related financial aid duties as assigned by the Financial Aid Director.Requirements:Bachelor's Degree.At least 3 years of progressive financial aid experience.Must be an expert in Microsoft Word, Excel and Outlook with the ability to learn new applications, with direct experience utilizing technology to achieve customer satisfaction in a higher education setting or equivalent experience.Excellent analytical skills and the ability to interpret complex data.Excellent verbal and written communication skills and a commitment and experience delivering excellent customer service.Excellent listening and problem-solving skills and the ability to manage multiple tasks simultaneously.Must have a commitment and capacity to achieve designated goals and the ability to work independently as well as in a team oriented work environment.Must be familiar with current financial aid legislation and requirements.Must have the ability and wiliness to occasionally work evenings and weekends.Must be authorized to work in the United States; if you hold a visa, your visa status must allow you to work at Lesley University.Preferred Qualifications:Master's degree.Management experience.Experience with Datatel (administrative database). Associated topics: associate director, chief financial officer, chief investment officer, director, financial director, operation, organizational culture, president, senior director, vice president
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.