Commercial Banking - Wholesale Lending Services - Structured Products Strategic Initiatives & Qualit


: $68,973.33 - $144,670.00 /year *

Employment Type

: Full-Time


: Financial Services - Banking/Investment/Finance

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Commercial Banking - Wholesale Lending Services - Structured Products Strategic Initiatives & Quality, Exception Management Specialist (Newark, DE)

Req #: 190101214

Location: Newark, DE, US

Job Category: Operations

Job Description:

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its JPMorgan Chase & Co. brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which includes choices such as fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

Wholesale Lending Services (WLS) exists within Commercial Banking and provides lending servicing functions to each of the firm's four lines of business. These functions include loan documentation, closing and funding, payment and fee processing, syndicated/bilateral loan and trade processing, credit administration and collateral perfection and management.

The Structured Products Strategic Initiatives and Quality team is responsible for supporting an evolving landscape of client expectation and product complexities. The Exception Management Specialist provides exception management support to Wholesale Lending Services teams. The Specialist's primary focus will be to manage exception populations that occur naturally as a result of processing transactions by production teams. The Specialist will be responsible for the oversight and governance of aging exceptions paying close attention to established clearing and charge off standards. Having a foundational understanding of loan processing, loan system accounting, problem solving, and a forensic mindset are prerequisites for this role.

Core Responsibilities:

* Manage assigned exception populations ensuring items have visibility and ownership
* Govern aging exceptions making sure commentary is appropriate and up to date
* Generate and distribute various daily, weekly or monthly recon reports
* Analyze, research, and correct reconciling differences between the loan systems, the General Ledger (SAP) and data warehouses
* Work closely with NRS and LOB Finance partners to resolve reconciliation issues
* Perform key monthly reviews of key datasets to assess P&L at risk and escalate accordingly
* Monitor control reports helping to drive open issue substantiations
* Facilitate multiple demands throughout the course of business in addition to working on strategic projects
* Identify and address outages and recon issues impacting internal business partners
* Provide direction to Loan Ops staff to resolve outages or to process corrections
* Perform Treasury related functions including daily rate set, cost of funds, break funding
* Provide a high level of service to internal partners and key stakeholders.
* Participate in firm-wide data initiatives such as the buildout of FRW
* Take the lead on incoming requests delivering the end product in expected timeframes
* Collaborate with Wholesale Loan Technology to design, test, and productionize new reporting
* Understand the overall daily demand on the team and prioritize accordingly
* Monitor and escalate past due requests with upstream dependents
* Participate in system testing, as needed, which may occur during non-business hours
* Perform quality control at critical stages in the life cycle to ensure accuracy
* Back up co-workers, participate in ad hoc projects or other tasks assigned
* Assemble and deliver monthly metrics for upper management
* Assist with the develop and maintenance of team's written operational procedures
* Participate in general ledger and loan systems ad hoc projects, system implementations, enhancements, or user testing

Minimum Requirements:

* Education: Minimum undergraduate degree from an accredited university, preferably majoring in Business, Economics, or Accounting related areas of study.
* 2-3 years of relevant job and industry experience is a firm requirement
* Familiarity with Loan IQ and other JPM proprietary systems is a plus
* Strong analytical, problem solving and proven decision-making skills
* General business knowledge with the ability to apply principles to new scenarios
* Ability to manage concurrent assignments in an effective, efficient and organize manner
* Ability to work independently within a team environment
* Excellent oral and written communications skills and strong interpersonal/client servicing skills
* Strong analytical, problem solving and proven decision-making skills
* Solid working knowledge of Microsoft Office applications (i.e. Excel, Word and PowerPoint)
* Loan experience or loan operations is a plus
* Flexible working schedule with some overtime required

Associated topics: collections officer, document, loan, loan interviewer, loan processor, mortgage interviewer, mortgage process, process, verify, verification * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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