Jones Lang LaSalle - Finance and Investment Industry
Financial Services - Banking/Investment/Finance
101 Auburn St
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Job SummaryThe Senior General Manager will manage properties as directed by the property owners and in accordance with the standards and procedures of the Company. The Senior General Manager (SGM) functions as the professional-in-charge of the specific asset(s) under management within a larger portfolio. As the lead professional, the SGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results (NOI and cash flow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.). The SGM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. Once developed, the SGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. facility manager, leasing specialists, vendors, and contractors). The SGM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.The SGM is responsible for the management, supervision, and professional development of site-specific Property Management personnel (e.g., Property Administrator, etc.), and for partnering in the development of the site operations team (e.g., Engineering team). Ensure 100% compliance with the companys and clients process and coordinate with immediate supervisor and HR to address any personnel performance issues. Maintain all personnel files and approve timesheets, distribute checks, and file payroll registers.Key Elements and Essential Tasks:OperationsDevelops, gains consensus for, and implements the Management Plan for assigned assets.Assist in completing the Management Audit.Supports Client and Property Team in the preparation of lease and/or rental agreements and is responsible for lease administration process. Assist in managing tenant option rights and information.Employs or contracts, in conjunction with the Senior Facility Manager, for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.Competitively bids and prepares all service contracts to assure high quality and cost effective services.Identify and initiate process improvements for all current property systems.FinancialOversees completion of all owners reports and financial tracking metrics.Prepare and/or review the annual jurisdictional forms and filings as required.Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the office building(s).Works with Companys accounting group to manage the accounting process and directs on-site bookkeeping functions and collection process.Prepares and/or reviews adjustments to tenant billing process.Reviews and approves all accounts payable, ensuring accurate general ledger coding and property allocations.Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.Prepares and/or reviews financial reports for client on monthly, quarterly and annual basis complying with requirements in management services agreement, with copy to the Group Manager.Client/Tenant ServicesArranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.Maintains role as a secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis.Oversees Tenant Guide for property and services.Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.Develop and implement a tenant retention program.ManagementEstablishes written goals and objectives for employees directly reporting to the role of general manager.Conducts periodic formal and informal performance evaluations.Develops training program and career path for property employees.Assures succession planning.Requirements:Education/Training -Associates or Bachelor degree required and advanced degree a plus.Minimum of seven (10) years of commercial real estate or property management experienceMust have at least three (3) years experience at managing people; specifically a staff of three (3) or more.COMMUNICATION SKILLS -Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.)Ability to effectively present information and respond to questions from senior level management, clients, customers, peers and the general public.MATHEMATICAL SKILLS -Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.OTHER SKILLS AND ABILITIESProficient knowledge of Microsoft Office/Suite, Standard Accounting Software (Yardi a plus) and the ability to quickly learn any other software program or piece of technology identified as standard for the Company or requested by the Client.#LiJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at ...@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Associated topics: chief investment officer, director, general operational manager, manage, operation, operational manager, recruit, supervise, supply, vice president
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.