• Colwen Management
  • $40,080.00 -60,410.00/year*
  • Cambridge , MA
  • Non-Executive Management
  • Full-Time
  • 101 Auburn St

Company Description

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a can do attitude and what we like to call stick-to-itiveness that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

Job Description

We are seeking a hands on dynamic Assistant General Manager with a strong hotel operations background to join our team. This role will be responsible for the day to day operations of the hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance. This is a great career opportunity with excellent growth potential.

GENERAL RESPONSIBILITIES: .

  • Recruit, interview and hire associates for assigned hotel(s)/Meet regularly with General Manager and Human resources to review staffing, morale and any disciplinary situations/investigations
  • Assist in new associate orientation and onboarding
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Adhere to all Colwen and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers and Assistant General Managers
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Oversight of housekeeping and engineer functions
  • Assist in oversight of Sales, Marketing, Food and Beverage, Front Office, and Guest services
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Participate in sales and marketing process as well as ongoing community involvement
  • Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
  • Active participation in budgeting and forecasting to maximize hotel revenue and profits
  • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
  • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
  • Balance cost controls with exceptional customer service and associate satisfaction
  • Qualifications

  • 2 + years minimum experience in hotel operations management, stylized/lifestyle branded experience preferred
  • Prior Food and Beverage experience desired
  • Strong written and verbal communication skills
  • Demonstrated passion and sense of urgency in the achievement of results
  • Excellent time management skills
  • Customer service oriented, strong leader of people
  • Attention to detail and highly organized
  • Must be self-motivated and results oriented
  • Willingness and ability to train and develop associates
  • Creative problem solving skills
  • Familiar with common computer software programs
  • Must be willing to work varied hours including evenings, weekends & holidays

  • Associated topics: day shift manager, director, floor manager, gerente de cocina, grocery store manager, manager, night shift manager, restaurant manager, shift manager, store manager

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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