Claim - Claim Team Manager, Quincy MA (Milton)


: $73,210.00 - $101,410.00 /year *

Employment Type

: Full-Time


: Financial Services - Insurance

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Under limited direction, lead the investigation and timely disposition of first and third party claims. These claims may require a high level of technical experience and may involve large damages and/or questions of coverage
Oversee team performance and production to ensure Claim department goals are achieved in support of the business plan
Responsible for execution of tactical, day-to-day activities and imparting functional technical expertise
May have settlement authority up to $70,000.00 andexpense authority up to $35,000.00


Select, train and develop an effective and efficient staff
Establish and communicate clear performance standards and objectives
Conduct performance evaluations; recommend salary adjustments, promotions, transfers, and dismissals
Counsel employees on educational and job opportunities which will enhance their career development
Spend time coaching, mentoring, training, and developing their staff, addressing other responsibilities that need to be done at this level, and an appropriate work-life balance has been achieved
Ensure exceptional customer service and high quality work is delivered from direct reports
Monitor operations and staff and recommend, when necessary, changes in methods, procedures, structure and additions or changes in personnel to secure optimum utilization of resources
Keep staff informed of current problems, changes and new developments in the department and company by conducting periodic meetings
Administer all policies and procedures contained in the Arbella Employee Handbook; communicate to staff, interpret as necessary, and ensure compliance
Monitor reports on productivity trends; recommend and implement changes on an ongoing basis to improve productivity
Compile and analyze data and create reports to provide information to management
Operate, input and retrieve information using the automated claim system; request checks, form letters and other correspondence through the automated claim system
Analyze claim files, write directives concerning the files and assign or reassign files to claim representatives
Review files on a periodic basis to determine accuracy and completeness and, if required, issue directives for further investigation, evaluation, negotiations and/or contact with legal channels
Monitor the accuracy, completeness, and the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files
Review reserve recommendations, establish reserves and make recommendations on reserves exceeding authority
Provide the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverage and settlement techniques
Assist in establishing Claim Office objectives supportive of the Claim Department business objectives
Assist in the selection and evaluation of defense attorneys, medical examiners and independent adjusters
Review and assist in preparing suit cases for forwarding to legal counsel, checking to assure that coverage is not exceeded, that legal reserves are adequate and confer with attorneys about these matters
Service new larger risks and agents within Claim Office territory
Organize workflows of the automated claim system to provide maximum productivity
Assist in the training of new Claims Technical Team Managers
Control expenses to meet the Claim Office budget and keep expenditures to a minimum
Extend settlement authority as warranted and/orinvestigate and settle difficult cases as required

Requirements :

BachelorsDegree plus 4 or more years of progressive experience as a Claim Professionalor equivalent, demonstrating the technical expertise to handle the more complexcases with a high degree of judgment and discretion.

Effective communication, collaboration and leadership skills required.


Associated topics: auto, automobile, casualty, claim, claim adjuster, claimant, insurance, insurance adjuster, investigation, title examiner * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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